It has to be plugged in at all times. It is powered by USB, so you can also use a power bank or anything that can provide power via USB for convenience.

To insert the SD Card, you need to move the Camera up. To do so, please follow the instructions below:
Go to direction control on the INSTACHEW INFINITY App;
Move the Camera Lens up using the direction arrows;
Once the Camera Lens is up, the SD slot will appear;
Before Inserting the SD Card, please unplug your Camera Lens (after it has moved up);
Insert your SD Card;
Replug your Camera.

No new accounts are required. Kindly follow the steps below:
Unbind your Puresight 360 from the Instachew Infinity App;
Once at the new location, connect to the 2.4G or 5G Wifi;
Press and hold the reset button at the back of the device and wait until the Puresight rotates;
Go through the usual setup process and use the device in the new location.

Kindly consider the things below:
Ensure that the software on your phone is up to date;
Ensure the correct application is downloaded (Instachew Infinity App);
Ensure to permit the Instachew Infinity App in your device Settings;
Ensure that you did not insert the SD card yet;

You can find this information from the options below:
- at the back of your Wi-Fi router
- Device Settings
- Call your service provider to confirm the connectivity you have

The Puresight 360 Camera will NOT connect if you put the SD Card in before trying to connect the device to the APP. So please ensure that there is no SD Card inside when connecting the device to the app.

All app uses the same volume that is set on the phone. You may adjust it through your phone.

Ensure the device is up to date to get the correct time zone. Kindly follow the steps below on how to:
1) Open the Infinity Instachew Application, then click the settings on the item.
2) Look for the Device Update and ensure it is up to date.

The maximum SD Card capacity that the camera can take is 128 GB.
NOTE: Old videos are automatically deleted after 10 days to make room for new ones. One day of recording is about 2.5 to 3 Gb.

It’s normal to have an echo if it’s in the same room; there should be no echo if in a different room.

Private mode allows you to see photos captured by the camera. When it is OFF, it blocks the camera from being seen. It just sets up a static, frozen image. When it is ON, it allows you to see pictures.

If the surroundings are dark or insufficient light, the camera immediately switches to night mode; if the surroundings are well-lit, it automatically switches to color.

No, a subscription is not required to use the Purrsight 360 Camera or access its main features. You can simply insert a Micro SD card (not included) to automatically record and play back your footage.

If you prefer not to use an SD card, you also have the option to subscribe to our Cloud Storage Plan for convenient online video storage and access from anywhere.

Note: Videos stored on the SD card are automatically deleted after 10 days to make room for new recordings, so be sure to save any important footage to your computer.

The camera is designed for indoor use but can be used outdoors if covered and protected from rain and other weather conditions.

To share the device with other users, follow these simple steps:
1. Ask the other users to download the app from the respective app store and complete the registration process.
2. As the primary user, click on the share icon within the app.
This will allow other users to access the device seamlessly. Happy sharing!