User Agreement

đź“„ INSTACHEW User Agreement

This User Agreement (“Agreement”) is a legally binding contract between you (“User,” “you,” or “your”) and INSTACHEW (“we,” “us,” or “our”) concerning your access to and use of our mobile application, websites, smart pet products, and related services (collectively, the “Services”).

By creating an account, accessing, or using our Services, you acknowledge that you have read, understood, and agreed to be bound by this Agreement, including our Privacy Policy, Terms of Service, and Marketing Consent Terms.

If you do not agree to this Agreement, please do not use the Services.

1. Eligibility & Acceptance

  • You must be at least the age of majority in your jurisdiction to use our Services.

  • Your use of the Services must comply with applicable laws and regulations.

  • Continued use of our Services confirms your agreement to these terms and any future updates.

2. Your INSTACHEW Account

  • You must provide accurate and up-to-date information when creating an account.

  • You are responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your account.

  • If you suspect unauthorized access, please notify us immediately at service@instachew.com.

3. Your Data and Privacy

We collect and use personal and device-related data to provide and improve our Services. For full details, please refer to our Privacy Policy.

You have the right to:

  • Access, modify, or delete your data.

  • Withdraw consent at any time.

  • Opt out of tracking and automated decision-making.

  • Request data portability.

  • Restrict or object to data processing.

We implement security measures like SSL encryption and controlled access, but we advise you to protect your login credentials and device access.

4. Data Sharing & Transfers

We do not sell your personal data. We may share data with:

  • Trusted service providers (e.g., cloud hosting, analytics)

  • Third-party integrations (e.g., Alexa, Google Assistant) with your explicit opt-in

  • Government agencies or regulators where required by law

Your data may be transferred outside your jurisdiction (e.g., to China). We use recognized legal safeguards for cross-border transfers.

5. Marketing Communication

With your optional consent, you may receive emails about promotions, new features, or offers.

  • You may opt out anytime using unsubscribe links or by contacting us.

  • For more details, please read our Marketing Consent Terms.

6. Use of Device Features

The app may request access to certain device features such as:

  • Camera

  • Microphone

  • Location

  • Storage

  • Wi-Fi

Access can be managed in your device settings or by contacting service@instachew.com.

7. User Responsibilities

  • Do not share your login credentials.

  • Do not misuse or attempt to reverse-engineer our Services.

  • Respect intellectual property, laws, and the rights of others.

  • Ensure your network allows access to our Services (we are not responsible for VPNs or firewall blocks).

8. Account Termination

  • You may stop using our Services at any time.

  • We reserve the right to suspend or terminate your account for violations of this Agreement.

  • Some obligations (e.g., indemnity, liability limits) will survive termination.

9. Limitation of Liability

To the extent allowed by law, INSTACHEW shall not be liable for indirect, incidental, or consequential damages, including lost profits or data loss.

10. Indemnification

You agree to indemnify and hold harmless INSTACHEW and its affiliates from any claims, liabilities, or expenses arising from your misuse of the Services or violation of this Agreement.

11. Governing Law

This Agreement is governed by the laws of the jurisdiction in which INSTACHEW operates. Disputes will be resolved in courts located in that jurisdiction.

12. Changes to This Agreement

We may modify this Agreement from time to time. You will be notified through:

  • Email

  • In-app or website notification

Continued use of our Services constitutes acceptance of the revised terms.

13. Contact Us

If you have questions about this Agreement, your data rights, or any of our policies: