Thank you for visiting and shopping at INSTACHEW.
At INSTACHEW, we understand the importance of timely delivery for our customers. That's why we strive to process and ship all orders as quickly as possible.
We currently ship to addresses within Canada and the United States.
Shipment Processing Time
All orders are processed within 2–3 business days of receipt. Orders are not processed or shipped from Friday, 12 pm EST through Sunday, or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email or phone.
Shipping Rates and Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. We calculate our rates based on the weight of your product. We offer free shipping across Canada and USA on orders over $70 USD.
Shipment Confirmation and Order Tracking
We will send you a shipping confirmation email with a tracking number once your order has been shipped.
Instachew is not liable for any products damaged or lost during shipping. If you received your order damaged, please file a claim with the shipment carrier. Save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We currently do no ship outside North America.
Incorrect Shipping Addresses and Refused Delivery
We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be canceled and refunded.
Instachew will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.
Missing or Stolen Shipments
If you didn’t receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible:
alert us at firstname.lastname@example.org
We will file a claim with the shipping carrier. Local law enforcement will be involved. We will replace or refund your order when the investigation is complete. Allow up to 21 days for the investigation.
If you have any questions about our shipping policy, please contact our customer service team by email at email@example.com or by phone at 1-866-922-5554.