Refund and Return Policy

Our return policy lasts 30 days for all unused items in their original packaging.

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To be eligible for a full return, your item must have/be:

• Gently used

• In the same condition you received it in

• Must be in the original packaging

• Receipt or proof of purchase

• Clean condition (a cleaning fee will be charged if the unit is returned with litter or waste.)

• Return options: Use our pre-paid shipping label (cost will be deducted from the total refund).
  You can choose your preferred carrier and pay for your own return shipping.

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Full Refunds 

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• All returns must be received and inspected prior to issuance of refunds.

• Once approved, all refunds are processed automatically back to the original method of payment within 2-5 business days.

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NOTE: Perishable goods such as filters and kibble, products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases cannot be returned.

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Partial Refunds

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• Any item not in its original condition, is damaged or missing parts for reasons not due to Company error are partially refunded at the discretion of the Company.

• Any item that is returned past 30 days after delivered tracking are partially refunded at the discretion of the Company.

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Late or Missing Refund

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If you have not received a refund yet, follow the below steps:

1.  Check your bank account again.

2.  Contact your credit card company, it may take some time before your refund is officially posted.

3.  Contact your bank. There is often some processing time before a refund is posted (7 business days).

4.  If you have done all of the above and you still have not received your refund yet, please contact us at service@instachew.com. We will be happy to help! 

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Exchanges 

 

• Valid only for defective or damaged items upon arrival and unopened packaging.  

• If you need to exchange it for the same item, send us an email at service@instachew.com and send your item to us (address will be provided via e-mail).

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Gifts

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• If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

• If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.

 

Shipping

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• Shipping costs are non-refundable.

• You will be responsible for paying your own own shipping costs, if you choose to return an item after 30 days of delivered tracking.

• If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.